Site not working correctly — what do I do?
If you’re experiencing issues with a website not functioning correctly, try these troubleshooting steps in order:
1. Refresh the Page
Sometimes, a simple page refresh can resolve temporary glitches. Press F5 or click the refresh button in your browser.
2. Clear Your Browser Cache and Cookies
Outdated cached data can cause website display problems:
- Select options to clear cache and cookies
- Click “Clear Data” and try accessing the site again
3. Try a Different Browser
If the site works in a different browser, the issue might be browser-specific. Consider updating your primary browser to the latest version.
4. Disable Browser Extensions
Browser extensions or add-ons might interfere with website functionality. Try disabling them temporarily to see if that resolves the issue.
5. Check Your Internet Connection
Ensure your internet connection is stable by visiting other websites. Try resetting your router if necessary.
6. Check If the Website Is Down
Use services like DownDetector or IsItDownRightNow to check if others are experiencing similar issues with the website.
7. Try Incognito/Private Browsing Mode
This mode disables extensions and uses a clean cache, which can help identify if browser settings are causing the problem.
8. Contact Customer Support
If none of the above steps resolve your issue, reach out to our customer support team with details about:
- The specific problem you’re experiencing
- Steps you’ve already taken to troubleshoot
- Your device type and browser version
- Screenshots of any error messages (if possible)
Contact our support team through the contact form on our website.
